1.1.4 Etere Support

Etere Technical Support Service is focused on helping customers by analysing, identifying and resolving technical and operational issues, ensuring the reliable functioning of their Etere software, and providing assistance whenever an application update is required.

Etere Technical Support Service is furthermore available to help customers enhance the performance and stability of their broadcast operations by providing professional, efficient and prompt technical assistance. Customer satisfaction is a top priority for Etere and its support team aims to fulfill customers' operational needs. From initial consultation and system implementation to ongoing technical assistance and maintenance, Etere provides an extensive range of support services throughout the entire software lifecycle. Detailed information about these services is provided below:

➤ Etere Technical Support Service is available exclusively to the customers who have regularly paid the annual licence fee

➤ Issues related to operating systems and/or third-party software must be obligatorily addressed directly to the respective vendor or manufacturer

➤ Etere Technical Support team welcomes customers' suggestions and/or modification requests to help improve Etere software

➤ Etere Technical Support Service is provided exclusively within acknowledged platforms and operating systems

➤ Etere Technical Support Service is primarily intended for the latest released version of the software; customers are encouraged to download it from www.etere.com