Etere Studio Player is divided into 4 main areas:
Menu Toolbar | Edit Tab | Playout Tab | Setup Tab
Menu Toolbar → File | Help ( ? )
Edit Tab → Saved Playlists | Assets Search | Playlist | Playlist Preview | Edit Preview
Playout Tab → Saved Playlists | Playlist | Playout Preview | Playout Controls
Setup Tab → Metafile Filters | Master/Clone redundancy
User name is displayed in the bottom-right corner of the interface.
File → Exit (closes the application)
Help ( ? ) → Open Folders | Save Logs
Open Folders → Log Folder (real-time logs) | Data Folder (local configuration files)
Save Logs → compresses and sends logs to Etere support for analysis
ETERE 64-bit application logs are disabled by default.
In case of issues, logging must be enabled and the problem must be reproduced after activation.
To enable logging, go to Configuration > Configuration Editor > Logs > Logs Management and set Log Level to 4, which activates text file logging required for debugging.
After applying the change, save the configuration and restart Etere Studio Player (mandatory).
The Configuration Editor must be run as administrator on the workstation where Studio Player is running.
Once enabled, reproduce the issue and collect the log files from the Studio Player server by compressing (zipping) the following folder on each system:
C:\Users\user.domain\AppData\Local\Etere\Log
Then send the logs to ETERE Support at support.ai@etere.com to start the assistance procedure.