Glossary - C

1.2.3.6 Etere Support

Etere.com document

Etere Customer Support service helps solve technical and operational issues, analyze your system and provide rapid solutions. We aim to protect your Etere software, guaranteeing its fluent operation and keeping your broadcasting functions updated, along with the software's evolution.

Etere Customer Support service looks after improving your performance by offering continuous, experienced, efficient, and clever assistance. We pay complete attention to its customer care and satisfaction.

With this target in mind, Etere Technical Support was born. To satisfy its customers' needs and provide a range of services, from consulting on their initial concept to maintaining software in their facility.

Detailed information about this service is described below:
• Etere support service supplies customers with support on Etere software only who have paid the annual license fee.
• Problems due to the operating systems or non-Etere applications must be addressed directly to the manufacturer.
• Etere support service will accept suggestions and modification requests to improve the software.
• The Software Support is only provided on Etere acknowledged platforms and operating systems.
• Support is provided for the last version only; please download the latest one from www.etere.com